Refund policy

We want you to love your Zavelle jewelry. If you're not satisfied, we accept returns within 30 days of delivery on items that are unworn, unused, and in original packaging.

Return Shipping: Customers are responsible for all return shipping costs. We recommend a trackable method — Zavelle is not responsible for items lost in transit.

To start a return: Email shopzavelleluxury@gmail.com with your order number. We will respond within 1–2 business days.

Refunds: Once we receive and inspect your item, refunds are processed to your original payment method within 5–7 business days. Original shipping charges are non-refundable.

Damaged/wrong items: Contact us immediately with a photo — we will fix it at no cost to you.